How Genesis Leverages Wellup

A New Model for Community Health

Genesis has long been at the forefront of delivering compassionate, hands-on support to households navigating complex social needs. From housing and food insecurity to behavioral health and employment challenges, their team of case managers and community health workers helps families address the social factors that drive health outcomes. https://vimeo.com/1094838570?fl=pl&fe=vl

Streamlining Day-to-Day Case Management

With Wellup, Genesis has modernized the way their teams manage referrals, coordinate resources, and track progress:

• Navigator-Centered Platform: Co-designed with social workers and navigators to reflect the real workflow of community care.
• Streamlined Referrals & Network Development: Case managers can quickly connect members to trusted community-based organizations, ensuring faster access to resources.
• Member Onboarding: A simple, mobile-friendly process that captures household-level SDOH insights at the start of the care journey.
• Longitudinal Tracking: Over a dozen key social factors are monitored throughout each member’s engagement, offering a complete picture of progress over time.

Driving Insights and Outcomes

Over the past two years, Genesis and Wellup have worked together to create the first navigator–social worker–built platform designed specifically for community health operations. This partnership has delivered:

• Time Savings: Automating documentation and reporting reduces administrative burden for care teams.
• Actionable Insights: First-of-its-kind reporting capabilities give leadership visibility into both individual member needs and population-wide trends.
• Valuable Outcomes: Data-informed interventions help reduce barriers to care, improve member stability, and support value-based payment models.

Testimonial from Roseman University

Genesis is part of a broader ecosystem of partners that see Wellup as a critical tool for improving care coordination. Roseman University’s Sheyla Pierre shared her experience:

“WellUp was a thoughtful and collaborative partner in bringing our technology needs to life. Their team was quick to respond and consistently professional throughout the process. Their expertise and understanding of our mission helped create a platform that strengthens how we serve our members. We’re grateful for their support.”
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— Sheyla Pierre, Director of Social Impact, Roseman University

Looking Ahead

As Genesis continues to expand its reach, Wellup remains a trusted partner in helping them scale operations, strengthen community partnerships, and drive measurable health outcomes. Together, they are setting a new standard for how health systems and community organizations can collaborate to address Social Determinants of Health at scale.